Shipping policy

Shipping Policy for Kuulthredz Kustom Kupz

Thank you for choosing Kuulthredz Kustom Kupz! We are excited to create your custom products and want to ensure you have a smooth shopping experience. Please review our shipping policy below:

1. Processing Time:

All orders are custom-made, and processing times may vary. Please allow 2-5 business days for your order to be processed before it is shipped. We will notify you once your order has shipped.

2. Shipping Methods:

We offer various shipping options to meet your needs. During checkout, you can select your preferred shipping method, and costs will be calculated based on your location and chosen shipping speed. For orders with free shipping, we will select the shipping carrier and method that best suits the order.

3. Shipping Rates:

Shipping rates are calculated at checkout based on the destination, weight, and shipping method selected.

4. Order Tracking:

Once your order has shipped, you will receive a confirmation email with tracking information. You can use this tracking number to monitor the status of your shipment.

5. Delivery Times:

Delivery times vary based on your location and the shipping method selected. Please note that while we strive to meet estimated delivery times, unexpected delays may occur due to factors outside our control, such as weather or carrier delays.

6. Damaged or Lost Items:

All shipments are insured. If your item arrives damaged or is lost during transit, you will need to file a claim directly with the shipping carrier (USPS or UPS). We are happy to assist by providing necessary documentation.

To file a claim:

Please keep all packaging and the damaged item until the claim is fully processed and approved, as the carrier may request an inspection or additional verification.

7. International Shipping:

We currently do NOT offer international shipping. US only. We may offer this service at a later date if enough interest is shown. Thank You for your understanding.